Diverse Cymru have been successful in the tender process for the provision of a Direct Payments Support Service for Swansea Council, and that delivery of payroll and managed banking services begins today.

Diverse Cymru has more than 20 years of experience in delivering Direct Payments support throughout Wales. We are a Welsh charity committed to supporting people faced with inequality and discrimination, giving individuals a voice, a choice, and control in the care they receive. We currently provide managed accounts and payroll services to Direct Payments clients in Newport and Bridgend.

We will be holding virtual Information Workshops on Zoom during the next 2 months in order to meet with people receiving this support service and to answer any queries. We will be in touch shortly with clients to give more information about the log in details and times of these workshops.

If you have any views concerning this tender process and its outcome, please feel free to get in touch with Swansea Council’s Direct Payments Team on 01792 636445 or email: DPsupport@swansea.gov.uk

Alternatively you can contact Diverse Cymru on 029 20 36 8888 Option 5 for Swansea or you can email us on swanseadp@diverse.cymru, alternately you can view our website for more details www.diversecymru.org.uk

FAQs and getting the support that you need

What support will I receive from Diverse Cymru?

We will provide a comprehensive support service to help you to manage your Direct Payment finances. We will provide you with a fully comprehensive Managed Banking and Payroll service, and will be available for assistance or queries you may have.

What are Managed Accounts?

Managed Accounts (MA) is available to people who need support to manage the money side of their Direct Payment. Under this arrangement, your direct payment is paid into Diverse Cymru’s Managed Banking account via the Local Authority. Diverse Cymru will then manage the money for you, paying for the things in your support plan e.g. Personal Assistant wages etc. Having Managed Banking will give you the same level of choice and control as managing your own direct payment bank account as, although you are not managing the money directly, you are still in control of the decisions made about your support.

Who can receive Managed Banking?

To have Managed Banking, you need to be eligible to receive social care services from Swansea County Borough Council and to have chosen to receive this support via a direct payment. You will need to have capacity to consent to receiving a direct payment and having it managed via Managed Banking. You will need to show that you are in control of the decisions that are made about your support and how the money is spent.

The option of having Managed Banking means that people who might otherwise be unwilling or feel unable to receive a direct payment can benefit from them. Having Managed Banking can also be a bridge to receiving and managing the money side of your direct payment yourself.

I have received an authorisation code from HMRC, what should I do with this?

If you receive a HMRC reference authorisation code, please forward this to us. This permits us to act on your behalf when speaking to HMRC.

How can I contact Diverse Cymru?

Please contact Diverse Cymru’s Direct Payments team on 029 2036 8888 option 5 or email swanseadp@diverse.cymru.