What we can help you with:
• Accessing information.
• Identifying what options you have
• Having your say on what is important to you
• Obtaining community care that you need
• Appealing decisions that you do not agree with
• Supporting you in acquiring an accessible home
• Making complaints about services
• Providing information on other organisations that may be able to offer support you
We can provide information and support to people by telephone or email on:
• What benefits you could be entitled to
• What help or support is available to you
• How can we can help you voice your choices and decisions
• What standards you can expect in the services you receive
• Raising concerns or making complaints about services.
• Support to challenge decisions
Phone: 07376 69 58 58 / 029 2036 8888
For our Advocacy services in the Vale of Glamorgan:
Phone 0808 081 0577 (Cardiff & Vale Advocacy Gateway) or
What we cannot do is:
• Act without your consent
• Pass on information without your consent
• Act as a counsellor, social worker or legal advisor
• Make decisions on your behalf
How the service works
You will be able to gain access to an experienced advocate who is non-judgemental, respectful of your needs, views and experiences, and who will listen, provide choices and empower you.
Your advocate will assist you to gather relevant information and explain options available to you so that you can make your own choices and decisions.
We will act only on your instructions and will not take any action against your wishes. You can instruct your advocate to write letters, talk to people on the telephone or face-to-face on your behalf. Your advocate can support you to advocate for yourself or represent you at meetings, including the ones with authorities.
Our advocacy Services
Working under the Social Care and Wellbeing (Wales) Act 2014, Diverse Cymru provides a free and independent advocacy service for disabled users of Adult Social Services who are residents in the Vale of Glamorgan.
Diverse Cymru’s Advocacy service acts to support people to say what they want, to secure their rights, to pursue their interests and to help them to obtain the services they need.
We work in partnership with the people we support, taking their side, we can promote social inclusion, equality and social justice.
Our service is delivered within the Advocacy Charter, maintaining its principles of: Clarity of Purpose, Independence, Confidentiality, Putting People First, Empowering People, Equality and Diversity, Accessibility, Accountability, Supporting Advocates and Safeguarding People.
Download a copy of the Advocacy Charter
You can also download The Advocacy Charter Easy Read